Help and feedback - Getting Started

Where to Start

The starting point, or "home page", for this document set is a file called home.htm. Remember however that some features are available only within the web browser.

From the home page you can follow links to books and other information in the document set. The document set is organised as follows:

With few exceptions, pages in the document set provide navigation facilities to go to the most important "cross-roads" in the document set.

Finding and Opening Books

To find and open a book:

  1. Click List of Books in the document toolbar to display the list of books available in the document set. An icon next to a list item indicates if the book is available in HTML or PDF format.

  2. Click the title of the book that you want to open.

Viewing a Portable Document Format (PDF) Document

The documents included on this set are available in both HTML and PDF formats

You can view PDF documents:

To view PDF files inside the browser:

  1. Click PDF version in the document toolbar. The HTML document that is currently loaded will be replaced by the corresponding PDF file. Note that the Adobe Reader plug-in must have been installed for this to function correctly. If the book is not available in PDF, the icon is greyed out.

Note: Viewing a PDF file requires the Adobe Reader or the plug-in, if you are viewing the file through a browser. The latter is normally installed when you install Adobe Reader or Adobe Acrobat.

Get Adobe Reader

Returning to the Home Page

You can always go back to the home page of the document set by clicking Go Back to Home page in the document toolbar.

Navigating in the document set

The following sections provide information on how to navigate in HTML and PDF.

Using HTML in a Browser

Toolbar buttons provide quick access to frequently used menu commands.

Each browser has its own style of buttons, but the most important ones should be similar to the ones shown here:

This button...does this:
Back Moves backward, one page at a time, through pages that you have previously viewed.
Forward Moves forward, one page at a time, through the pages that you have previously viewed.
Reload Refreshes the page.
Print Prints the current file. (Make sure to click inside the frame you want to print before you press this button!)
Stop Stops the loading of a file.
Busy Indicates that a file is being loaded. The activity indicator moves at a constant speed and does not indicate how fast data is being transferred.

Changing the Page View in PDF

You can change the page view in the following ways:

This button...does this:
Actual size Displays the page at 100%.
Fit to window Sizes the page to fit within the window.
Fit width Sizes the page to fit the width of the window.
Zoom Changes the zoom percentage of the page.

The Document Toolbar

The document toolbar is displayed at the top of the browser window, underneath the browser toolbar. Use the document toolbar to navigate within and between the books contained in the document set.

TITLE


This button ...does this:
Home Takes you to the home page of the document set (the first page displayed when launched).
List of Books Displays the list of books available on the document set.
Feedback Displays the feedback form.
Table of Contents Shows or hide the table of contents for the current book.
PDF version Takes you to the PDF version of the current book.
Change navigation Allows you to navigate between changes.
Top of page Takes you to the top of the current page.
Previous page Loads the previous page in the current book.
Next page Loads the next page in the current book.

In some cases, such as for example when there is no next or previous page, the corresponding button is greyed out

Hypertext Links

Navigation within and between documents in the document set is done by means of hyperlinks. When you click a hyperlink, the information it refers to is displayed.

Hyperlinks are presented either as clickable images or buttons, or as text shown in a different colour and usually underlined (depending on whether or not you have changed your browser's default options.)

Typical examples of hyperlinks presented as images are the buttons on the home page and the buttons in the document toolbar. The best examples of hyperlinks presented as text are the electronic tables of contents of the books.

Note: If you click a link before a file has finished loading, you may find that it does not go to the correct place. This happens if the text or section to which the link refers is actually located within the same file but had not yet been loaded when you clicked the link. To avoid this, wait until the file has fully loaded before clicking the hyperlink.

You can always go back to the home page of the document set by clicking Home in the document toolbar.

Navigating Within Books

HTML Books

Once a book is open there are several ways to navigate within the book:

  1. The table of contents: to go directly to a particular section or subsection. Find the relevant section in the list and click the hyperlink to load the section.

  2. The Previous page, Top of page, and Next page buttons in the document toolbar and at the bottom of each page: to load the previous page of the book, return to the top of the current page, or load the next page of the book.

  3. The browser's Back and Forward buttons: to go back to the previously viewed or subsequently viewed pages.

  4. Hypertext links within the text of the page: to load the section that is being referred to.

  5. The change navigation buttons in the document toolbar: to jump from one change to the other within the opened book.

PDF Books

Use the following toolbar buttons to navigate in a PDF file:

This button...does this:
Back Forward Click the Back and Forward buttons to move backward or forward in the current document.
First page Last page Click the First Page or Last Page button to go to the first or last page of the current document.
Previously displayed page Subsequently displayed page Click the Go Back button to move backward through pages or files you have previously visited, and the Go Forward button to move forward through the pages or files again.
Search within current file Click the Find button to search within the current file for a specific word or phrase. See the section Searching Within the Current File for more information.

Thumbnails

A thumbnail is a miniature view of a page. You can use a thumbnail to jump quickly to a page.
Click the Thumbnails tab to display the thumbnails. To go to a specific page, click the thumbnail.

Reading Conventions

HTML files

Inserted text is indicated in blue and underlined. Deleted text is indicated in red and strikethrough.

In the Table of Contents:

PDF files

Inserted text is indicated in blue and underlined. Deleted text is indicated in red and strikethrough.

Change bars are displayed in the right margin.

Searching Within the Current File

To search for a specific word or phrase within the HTML page or PDF file that is currently open:

  1. Click inside the main content window.

  2. Press Ctrl-F (Windows), Alt-F (UNIX), or, alternatively, in PDF, click the Find button.

  3. Enter the word or phrase you want to find.

  4. Check the appropriate boxes for case sensitivity and search direction.

  5. Click the Find button.

Printing a Page

To print a page of a document:

  1. Click inside the page.

  2. Click Print in the browser toolbar.

Alternatively, you can click PDF version in the document toolbar to load the PDF version of the document, locate the relevant pages, and print them from the PDF file.

Feedback and Technical Support

Online Support at www.swift.com

If you encounter difficulties using this document set or have specific questions, please check our online knowledge base (https://www2.swift.com/search/kb/).

If you cannot find the answer to your question, require technical support, suspect an error, or wish to provide general feedback, comments, or suggestions, please use our online case manager (https://www2.swift.com/support/casemanager/reportcase.jsp).

If You Have No Access to the Web

If you have no access to the web and require technical support, please contact your SWIFT Customer Support Centre by phone:

Location Phone
Americas +1 540 825 6056
Asia +852 2 852 8777
Europe +31 71 582 2822

 

 

 

 

For general feedback, comments, or suggestions, send an email to Userdoc.Feedback@swift.com